@frostion said in Is this the official place to report bugs?:
. People post about bugs here, and if they possess the know-how, they will post at GuitHub also or instead.
This is the thing, not having that know-how means we have failed to provide a reasonable way to report bugs. Having multiple ways to do that makes the problem worse. To boot, there is confusion and if you get help on how to post bugs, depending on who you ask, you'll get conflicted answers. Bugs on forums, if they never make it to bug tracker, will get lost, and if they do not get lost then they add a really excessive amount of overhead. Scenario, dev finds a bug report a week after the fact, asks for some important information and original poster is long gone. Then to boot, that thread goes to the top and there is no way to mark it's just waiting, so others devs are going to open that, read through it and lose time realizing it's in a waiting state.
@Frostion , that list of games, none are open source. The bug trackers for each of those would be closed source products not available to the general public. So in each case it seems they all have one way to report bugs. Surely those are not the official bug queues developers use. There is a reason bug tracker is a dedicated piece of software, whether that is github issues, JIRA, svn bugs, or what not - there are some key things a bug tracker needs to do, and forums does not satisfy those needs.
In the examples, I'm pretty sure the bug forums makes a lot of sense as it's the way for users to report bugs, it's split and different enough from other categories that the posts there share a common theme.
For us though, I'm seeing almost the same thread topics between Help and Bugs. I don't think our Help section is currently useful because of that, it's a toss-up to post in help or bugs. What makes it bad, is that we don't have an official policy for how we accept bugs anymore. Again, a bug report in forum that does not make it into tracker is a loss for everyone; so whatever we decide we need to be able to avoid that. Again, community volunteers should not be the ones taking bug reports, but they should be helping to make sure they are reported properly.
On the contrary I think that it will make it even harder for devs to identify bug reports (as they will be mixed with a lot of other inquiries) and it would also be harder for players to find out where and what to post.
I have trouble seeing the evidence for that. There are many wrongly placed items in the help:
The above list is from the first two pages, I think that already shows it's hard to identify the bug reports that are posted, so I do not agree with " On the contrary I think that it will make it even harder for devs to identify bug reports", as is I see it is already 'harder' for devs. Devs essentially have to scan forums, all threads periodically to check and make sure that issues are not getting lost here (which happened in old forums, I see it happening here again too, as some of those bug reports in help are new to me and there are fixes that could be done to help those and are not done yet).