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    Version 1.9 wont start but 1.8.0.9 does

    Scheduled Pinned Locked Moved Player Help
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    • C Offline
      Christian Stiebing @ssoloff
      last edited by

      @ssoloff Also everything else, except this forum froze as well.

      1 Reply Last reply Reply Quote 0
      • C Offline
        Christian Stiebing
        last edited by

        I had to force a restart, because my computer refused to follow any command.

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        • ssoloffS Offline
          ssoloff Admin @Christian Stiebing
          last edited by

          @Christian-Stiebing In the same directory as the TripleA.exe file, there's a file named TripleA.vmoptions. Could you please post the content of that file?

          Also, in the same directory, there's a log file at .install4j\installation.log. Please attach (not paste the content of) that file.

          C 1 Reply Last reply Reply Quote 0
          • C Offline
            Christian Stiebing @ssoloff
            last edited by

            @ssoloff vm options:

            -Xmx2048M
            -Xms2048M

            0_1546020167440_installation.txt

            ssoloffS 1 Reply Last reply Reply Quote 0
            • ssoloffS Offline
              ssoloff Admin @Christian Stiebing
              last edited by

              @Christian-Stiebing Sorry, I forgot to mention that when running TripleA.exe, you need to run it with the -console option in order for any potential logs to be written to the console. That is, TripleA.exe -console.

              Given that this may require you to reboot your box, I'll let you decide if and when you want to proceed. 😄

              C 2 Replies Last reply Reply Quote 0
              • C Offline
                Christian Stiebing @ssoloff
                last edited by

                @ssoloff I am able to start the game via the java file in the bin folder without problems. Ill try that, one moment.

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                • C Offline
                  Christian Stiebing @ssoloff
                  last edited by

                  @ssoloff So no lag, no freeze, no start of the game, no pop-up, no log in cmd.

                  ssoloffS 1 Reply Last reply Reply Quote 0
                  • ssoloffS Offline
                    ssoloff Admin @Christian Stiebing
                    last edited by

                    @Christian-Stiebing So, just to confirm, when you run TripleA.exe -console from a command prompt, nothing happens? There is absolutely no output in the command window before it displays a fresh > prompt?

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                    • C Offline
                      Christian Stiebing @ssoloff
                      last edited by

                      @ssoloff 0_1546022272094_Unbenannt.PNG

                      Also, that next line is printed immidiately. No reaction from the tripleA.exe whatsoever.

                      ssoloffS 1 Reply Last reply Reply Quote 0
                      • ssoloffS Offline
                        ssoloff Admin @Christian Stiebing
                        last edited by

                        @Christian-Stiebing Thanks for confirming. There's only one more thing I can think of. Please run:

                        TripleA.exe /create-i4j-log

                        That should open a message box that will display the path to the log file the launcher will create (and if you answer Yes to the prompt, it should open a File Explorer window to that location). Please attach that log file to this thread.

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                        • C Offline
                          Christian Stiebing
                          last edited by

                          there is no prompt. I wasnt asked to confirm or deny a log file creation.

                          Also the next line was displayed without delay. No further reactions.

                          Well for me, I can start the game vie the java file in the bin folder. So theres something not right with the triplea.exe or something like that.

                          ssoloffS 1 Reply Last reply Reply Quote 0
                          • ssoloffS Offline
                            ssoloff Admin @Christian Stiebing
                            last edited by ssoloff

                            @Christian-Stiebing Yeah, there's definitely something wrong with that executable. I can think of two possibilities:

                            1. The installation folder is corrupted. If you can paste the contents of the installation folder and the .install4j subfolder (just using a simple dir), we can rule that out quickly.
                            2. It's possible your A/V may be silently blocking the executable or something. You could try temporarily disabling your A/V and re-running the command to see if it does anything. (EDIT: For example, in my A/V, there's a Trusted Application Mode that only permits a whitelist of previously-approved applications to run.)

                            As you said, you can use the portable build to play the game, so if that's good enough for you, great. Otherwise, if you discover any new information about the installer problem, feel free to post it here, and we'll try to help.

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                            • C Offline
                              Christian Stiebing @ssoloff
                              last edited by

                              @ssoloff Well at least thats a workaround so I can play the game, which was my goal. So yeah, that helps 😉

                              Here you go:
                              0_1546023487994_Unbenannt.PNG

                              ssoloffS 1 Reply Last reply Reply Quote 0
                              • ssoloffS Offline
                                ssoloff Admin @Christian Stiebing
                                last edited by

                                @Christian-Stiebing Your installation looks fine. So, other than possible A/V interaction, I'm stumped. :frowning_face:

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                                • C Offline
                                  Christian Stiebing @ssoloff
                                  last edited by

                                  @ssoloff I have no idea. Well the Windows Av didnt showed a warning...

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                                  • C Offline
                                    Christian Stiebing
                                    last edited by

                                    But thank you everyone for your help!

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