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    Version 1.9 wont start but 1.8.0.9 does

    Player Help
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    • C
      Christian Stiebing last edited by

      I got Win 10, 64bit edition.
      Java is up to date, no clue why it wont start. Tried run as admin and compatibility mode.

      Panther 1 Reply Last reply Reply Quote 0
      • Panther
        Panther Admin Moderators @Christian Stiebing last edited by Panther

        @Christian-Stiebing
        Welcome to the forum 😃

        Which version of TripleA 1.9 do you try to start?
        What exactly happens when you try to start this version?
        Do you get an error message (saying what)?
        Which exact version of Java do you have installed? 32bit or 64bit? (Please check this from the control panel.)

        Your installation of 1.8.0.9 might have installed another outdated Java bundled version. To check this, please do as follows:

        • Start TripleA
        • Start a Local Game
        • When the game has started find the Menu Debug and then click Show Console
        • When the Console has opened, click the button Properties
        • Then click Copy to Clipboard
        • Paste in this thread.

        Also 1.8.0.9 maps and games are incompatible with 1.9. So you need to reinstall the maps using the in-game downloader and start new games.

        Good luck. Just ask back in case you need more assistance.

        C 1 Reply Last reply Reply Quote 0
        • C
          Christian Stiebing @Panther last edited by

          @Panther Hey thanks for the answer. I try to start the 64bit Version which I downloaded from the website. 1.9.0.0.13066.

          Nothing happens. No Window, no Pop-Up. Just nothing. There isnt even a Task popping up in the task manager.

          I have Java Version 8 Update 191 (Build 1.8.0_191-b12)

          triplea.engine.version.bin:1.8.0.9
          Heap utilization statistics [MB]
          Used Memory: 86
          Free memory: 122
          Total memory: 209
          Max memory: 866
          SYSTEM PROPERTIES
          awt.toolkit sun.awt.windows.WToolkit
          file.encoding Cp1252
          file.encoding.pkg sun.io
          file.separator
          java.awt.graphicsenv sun.awt.Win32GraphicsEnvironment
          java.awt.printerjob sun.awt.windows.WPrinterJob
          java.class.path E:\Games\TripleA\triplea_1_8_0_9\bin\triplea.jar
          java.class.version 52.0
          java.endorsed.dirs C:\Program Files (x86)\Java\jre1.8.0_191\lib\endorsed
          java.ext.dirs C:\Program Files (x86)\Java\jre1.8.0_191\lib\ext;C:\WINDOWS\Sun\Java\lib\ext
          java.home C:\Program Files (x86)\Java\jre1.8.0_191
          java.io.tmpdir C:\Users\CHRIST~1\AppData\Local\Temp
          java.library.path C:\Program Files (x86)\Java\jre1.8.0_191\bin;C:\WINDOWS\Sun\Java\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\ProgramData\Oracle\Java\javapath;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0;C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files (x86)\AMD\ATI.ACE\Core-Static;C:\Program Files (x86)\Windows Live\Shared;e:\programme\letsplay\d3dgear;e:\programme\letsplay\d3dgear;C:\Users\Christian.dnx\bin;C:\Program Files\Microsoft DNX\Dnvm;C:\Program Files\Microsoft SQL Server\120\Tools\Binn;C:\Program Files (x86)\Windows Kits\10\Windows Performance Toolkit;C:\Program Files (x86)\nodejs;C:\Program Files\Git\cmd;C:\Program Files (x86)\GtkSharp\2.12\bin;C:\Program Files (x86)\Skype\Phone;C:\WINDOWS\System32\OpenSSH;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Program Files\NVIDIA Corporation\NVIDIA NvDLISR;C:\Users\Christian\AppData\Roaming\npm;%USERPROFILE%\AppData\Local\Microsoft\WindowsApps;;C:\Program Files (x86)\Java\jre1.8.0_191\bin;.
          java.runtime.name Java(TM) SE Runtime Environment
          java.runtime.version 1.8.0_191-b12
          java.specification.name Java Platform API Specification
          java.specification.vendor Oracle Corporation
          java.specification.version 1.8
          java.vendor Oracle Corporation
          java.vendor.url http://java.oracle.com/
          java.vendor.url.bug http://bugreport.sun.com/bugreport/
          java.version 1.8.0_191
          java.vm.info mixed mode
          java.vm.name Java HotSpot(TM) Client VM
          java.vm.specification.name Java Virtual Machine Specification
          java.vm.specification.vendor Oracle Corporation
          java.vm.specification.version 1.8
          java.vm.vendor Oracle Corporation
          java.vm.version 25.191-b12
          line.separator

          os.arch x86
          os.name Windows 10
          os.version 10.0
          path.separator ;
          sun.arch.data.model 32
          sun.awt.enableExtraMouseButtons true
          sun.awt.exception.handler games.strategy.triplea.ui.ErrorHandler
          sun.boot.class.path C:\Program Files (x86)\Java\jre1.8.0_191\lib\resources.jar;C:\Program Files (x86)\Java\jre1.8.0_191\lib\rt.jar;C:\Program Files (x86)\Java\jre1.8.0_191\lib\sunrsasign.jar;C:\Program Files (x86)\Java\jre1.8.0_191\lib\jsse.jar;C:\Program Files (x86)\Java\jre1.8.0_191\lib\jce.jar;C:\Program Files (x86)\Java\jre1.8.0_191\lib\charsets.jar;C:\Program Files (x86)\Java\jre1.8.0_191\lib\jfr.jar;C:\Program Files (x86)\Java\jre1.8.0_191\classes
          sun.boot.library.path C:\Program Files (x86)\Java\jre1.8.0_191\bin
          sun.cpu.endian little
          sun.cpu.isalist
          sun.desktop windows
          sun.io.unicode.encoding UnicodeLittle
          sun.java.command E:\Games\TripleA\triplea_1_8_0_9\bin\triplea.jar
          sun.java.launcher SUN_STANDARD
          sun.jnu.encoding Cp1252
          sun.management.compiler HotSpot Client Compiler
          sun.os.patch.level
          triplea.engine.version 1.8.0.9
          triplea.engine.version.bin 1.8.0.9
          user.country DE
          user.dir E:\Games\TripleA
          user.home C:\Users\Christian
          user.language de
          user.name Christian
          user.script
          user.timezone Europe/Berlin
          user.variant

          Panther 1 Reply Last reply Reply Quote 0
          • Hepps
            Hepps Moderators last edited by

            Have you deleted the first installation before trying to install the newer one?

            I had this same issue. I ended up deleting both installs then re installed the newer engine and everything was peachy.

            1 Reply Last reply Reply Quote 0
            • C
              Christian Stiebing last edited by

              Yes I tried several times. But it made no difference.

              1 Reply Last reply Reply Quote 0
              • Panther
                Panther Admin Moderators @Christian Stiebing last edited by Panther

                @Christian-Stiebing Thank you for posting all of this.

                You have a 32bit Java installed, as we can see from various lines containing

                C:\Program Files (x86)\Java\jre1.8.0_191\

                You need to install 64bit Java 8 to run 64bit TripleA.

                Get it from
                https://java.com/en/download/manual.jsp
                or the German link
                https://java.com/de/download/manual.jsp

                Good luck 😃

                1 Reply Last reply Reply Quote 1
                • C
                  Christian Stiebing last edited by

                  I installed Java 64 - at least I think it worked but the game wont start anyway...

                  Panther ssoloff 2 Replies Last reply Reply Quote 0
                  • Panther
                    Panther Admin Moderators @Christian Stiebing last edited by

                    @Christian-Stiebing So what does work now and what does not work?
                    You wrote "I think it worked" - so what made you think that?

                    What do you mean by "the game won't start anyway"....?
                    The engine does not start ... or a game that you tried to start?

                    After installing 64 bit Java have you uninstalled TripleA 1.9 and reinstalled it?

                    C 1 Reply Last reply Reply Quote 0
                    • ssoloff
                      ssoloff Admin @Christian Stiebing last edited by

                      @Christian-Stiebing Another thing you can try that may provide more information about what's preventing TripleA from starting is to use the portable build. That should isolate the 32-bit/64-bit differences.

                      Here are the steps required to run the portable build:

                      1. Download the portable build from here.
                      2. Unzip that file someplace (inside your Downloads folder is perfectly fine).
                      3. Open a Command Prompt and change to the directory where you unzipped the file in the previous step (e.g. cd \Users\me\Downloads\triplea-game-headed-1.9.0.0.13066).
                      4. Enter the following command to run TripleA: java -jar bin\triplea-game-headed-1.9.0.0.13066-all.jar.

                      If TripleA doesn't start, please paste any output from the command prompt in this thread.

                      C 1 Reply Last reply Reply Quote 1
                      • C
                        Christian Stiebing @ssoloff last edited by RoiEX

                        @ssoloff I tried this, the launcher started, so I got the menu and I tried to start a local game. This wasnt possible and I got this:

                        Dez 28, 2018 6:25:59 PM games.strategy.engine.framework.startup.launcher.LocalLauncher loadGame
SCHWERWIEGEND: Failed to start game
java.lang.IllegalStateException: unable to locate root folder
	at games.strategy.engine.ClientFileSystemHelper.getRootFolder(ClientFileSystemHelper.java:42)
	at games.strategy.triplea.ResourceLoader.getMapResourceLoader(ResourceLoader.java:63)
	at games.strategy.triplea.ui.HeadedUiContext.internalSetMapDir(HeadedUiContext.java:75)
	at games.strategy.triplea.ui.AbstractUiContext.setDefaultMapDir(AbstractUiContext.java:107)
	at games.strategy.triplea.ui.TripleAFrame.create(TripleAFrame.java:232)
	at games.strategy.triplea.TripleA.startGame(TripleA.java:105)
	at games.strategy.engine.framework.startup.launcher.LocalLauncher.loadGame(LocalLauncher.java:60)
	at games.strategy.engine.framework.startup.launcher.LocalLauncher.launchInNewThread(LocalLauncher.java:39)
	at games.strategy.engine.framework.startup.launcher.AbstractLauncher.lambda$launch$0(AbstractLauncher.java:51)
	at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: unable to locate file with name '.triplea-root' starting from folder 'C:\Users\Christian\AppData\Local\Temp\Rar$DIa0.612'
	at games.strategy.engine.ClientFileSystemHelper.getFolderContainingFileWithName(ClientFileSystemHelper.java:75)
	at games.strategy.engine.ClientFileSystemHelper.getFolderContainingFileWithName(ClientFileSystemHelper.java:86)
	at games.strategy.engine.ClientFileSystemHelper.getFolderContainingFileWithName(ClientFileSystemHelper.java:86)
	at games.strategy.engine.ClientFileSystemHelper.getFolderContainingFileWithName(ClientFileSystemHelper.java:86)
	at games.strategy.engine.ClientFileSystemHelper.getFolderContainingFileWithName(ClientFileSystemHelper.java:86)
	at games.strategy.engine.ClientFileSystemHelper.getFolderContainingFileWithName(ClientFileSystemHelper.java:86)
	at games.strategy.engine.ClientFileSystemHelper.getFolderContainingFileWithName(ClientFileSystemHelper.java:86)
	at games.strategy.engine.ClientFileSystemHelper.getFolderContainingFileWithName(ClientFileSystemHelper.java:86)
	at games.strategy.engine.ClientFileSystemHelper.getFolderContainingFileWithName(ClientFileSystemHelper.java:66)
	at games.strategy.engine.ClientFileSystemHelper.getRootFolder(ClientFileSystemHelper.java:40)
	... 9 more

Dez 28, 2018 6:26:05 PM games.strategy.engine.framework.startup.launcher.LocalLauncher loadGame
SCHWERWIEGEND: Failed to start game
java.lang.IllegalStateException: unable to locate root folder
	at games.strategy.engine.ClientFileSystemHelper.getRootFolder(ClientFileSystemHelper.java:42)
	at games.strategy.triplea.ResourceLoader.getMapResourceLoader(ResourceLoader.java:63)
	at games.strategy.triplea.ui.HeadedUiContext.internalSetMapDir(HeadedUiContext.java:75)
	at games.strategy.triplea.ui.AbstractUiContext.setDefaultMapDir(AbstractUiContext.java:107)
	at games.strategy.triplea.ui.TripleAFrame.create(TripleAFrame.java:232)
	at games.strategy.triplea.TripleA.startGame(TripleA.java:105)
	at games.strategy.engine.framework.startup.launcher.LocalLauncher.loadGame(LocalLauncher.java:60)
	at games.strategy.engine.framework.startup.launcher.LocalLauncher.launchInNewThread(LocalLauncher.java:39)
	at games.strategy.engine.framework.startup.launcher.AbstractLauncher.lambda$launch$0(AbstractLauncher.java:51)
	at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: unable to locate file with name '.triplea-root' starting from folder 'C:\Users\Christian\AppData\Local\Temp\Rar$DIa0.612'
	at games.strategy.engine.ClientFileSystemHelper.getFolderContainingFileWithName(ClientFileSystemHelper.java:75)
	at games.strategy.engine.ClientFileSystemHelper.getFolderContainingFileWithName(ClientFileSystemHelper.java:86)
	at games.strategy.engine.ClientFileSystemHelper.getFolderContainingFileWithName(ClientFileSystemHelper.java:86)
	at games.strategy.engine.ClientFileSystemHelper.getFolderContainingFileWithName(ClientFileSystemHelper.java:86)
	at games.strategy.engine.ClientFileSystemHelper.getFolderContainingFileWithName(ClientFileSystemHelper.java:86)
	at games.strategy.engine.ClientFileSystemHelper.getFolderContainingFileWithName(ClientFileSystemHelper.java:86)
	at games.strategy.engine.ClientFileSystemHelper.getFolderContainingFileWithName(ClientFileSystemHelper.java:86)
	at games.strategy.engine.ClientFileSystemHelper.getFolderContainingFileWithName(ClientFileSystemHelper.java:86)
	at games.strategy.engine.ClientFileSystemHelper.getFolderContainingFileWithName(ClientFileSystemHelper.java:66)
	at games.strategy.engine.ClientFileSystemHelper.getRootFolder(ClientFileSystemHelper.java:40)
	... 9 more
                        ssoloff 1 Reply Last reply Reply Quote 0
                        • C
                          Christian Stiebing @Panther last edited by

                          @Panther so if i start the instal file of TripleA, the one i downloaded and installed, it just doesnt do anything. No reaction at all.

                          Yes I reinstalled the game after the Java Update.

                          ssoloff 1 Reply Last reply Reply Quote 0
                          • ssoloff
                            ssoloff Admin @Christian Stiebing last edited by

                            @Christian-Stiebing It looks like the portable build got unzipped to a temporary folder. That's probably allowing the system to delete the .triplea-root file, which is the cause of the error you posted above.

                            I'd suggest unzipping it to a permanent location within your profile. That is, tell the tool you're using exactly where you want the file unzipped to--don't just let it explode the file arbitrarily because, as seen above, it may choose a temporary location. That may require you right-clicking the zip file and choosing a menu item that says something like "Extract to...".

                            C 1 Reply Last reply Reply Quote 0
                            • ssoloff
                              ssoloff Admin @Christian Stiebing last edited by

                              @Christian-Stiebing Another thing you can try for the non-working TripleA install is to run the TripleA.exe file from a command prompt (pretty much the same instructions as above: open a Command Prompt and cd to the folder where you installed TripleA). If there's any output from the installer's executable, it should be displayed there instead of disappearing into the ether someplace.

                              1 Reply Last reply Reply Quote 0
                              • C
                                Christian Stiebing @ssoloff last edited by

                                @ssoloff ok that worked fine. I was able to launch a game, also I was able to join an ongoing online game that way.

                                ssoloff 1 Reply Last reply Reply Quote 0
                                • ssoloff
                                  ssoloff Admin @Christian Stiebing last edited by

                                  @Christian-Stiebing Cool. That means it's definitely some kind of installer problem and not really related to the TripleA application. Please run TripleA.exe from a command prompt, as I mentioned above.

                                  C 2 Replies Last reply Reply Quote 0
                                  • C
                                    Christian Stiebing @ssoloff last edited by

                                    @ssoloff It took almost a minute with my PC close to freeze but the game launched finally with the command.

                                    It is almost as slow in response, as it took to launch.

                                    So to say impossible to use.

                                    ssoloff 1 Reply Last reply Reply Quote 0
                                    • C
                                      Christian Stiebing @ssoloff last edited by

                                      @ssoloff Also everything else, except this forum froze as well.

                                      1 Reply Last reply Reply Quote 0
                                      • C
                                        Christian Stiebing last edited by

                                        I had to force a restart, because my computer refused to follow any command.

                                        1 Reply Last reply Reply Quote 0
                                        • ssoloff
                                          ssoloff Admin @Christian Stiebing last edited by

                                          @Christian-Stiebing In the same directory as the TripleA.exe file, there's a file named TripleA.vmoptions. Could you please post the content of that file?

                                          Also, in the same directory, there's a log file at .install4j\installation.log. Please attach (not paste the content of) that file.

                                          C 1 Reply Last reply Reply Quote 0
                                          • C
                                            Christian Stiebing @ssoloff last edited by

                                            @ssoloff vm options:

                                            -Xmx2048M
                                            -Xms2048M

                                            0_1546020167440_installation.txt

                                            ssoloff 1 Reply Last reply Reply Quote 0
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