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    Can no longer download any maps

    (ARCHIVED) Bug Reports
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    • Hepps
      Hepps Moderators last edited by

      Pretty much self explanatory.
      Every time I try to download a map I get the following

      7acddd58-851e-4f3d-b644-000b1c5fda07-image.png

      Panther 1 Reply Last reply Reply Quote 0
      • Panther
        Panther Admin Moderators @Hepps last edited by Panther

        @Hepps Works fine here. What I notice from your screenshot is that you likely have installed the current stable into a folder called "TripleA Prerelease"

        So maybe you accidentally mixed up installation folders.
        While the current stable needs Java 8, the current pre-releases need Java 11. And Java 11 is bundled with the current pre-releases.

        Maybe that is the problem...

        Hepps 1 Reply Last reply Reply Quote 1
        • Hepps
          Hepps Moderators @Panther last edited by

          @Panther No idea... I have now deleted both versions of Triple A and re installed the current stable.

          But the same issue persists. It is still referencing a prerelease that is no longer on my system.

          Panther 1 Reply Last reply Reply Quote 0
          • Panther
            Panther Admin Moderators @Hepps last edited by

            @Hepps Can you try to execute this from the current stable:
            -Exit TripleA (shut down)
            -Start TripleA
            -Start a new Local Game (any will do)
            -When the game has started find the Menu Debug and then click Show Console
            -When the Console has opened, click the button Properties
            -Then click Copy to Clipboard
            -Paste in this thread

            Hepps 1 Reply Last reply Reply Quote 1
            • Hepps
              Hepps Moderators @Panther last edited by

              @Panther Nov 15, 2019 2:46:00 PM games.strategy.engine.framework.map.download.DownloadRunnable readLocalFile
              SEVERE: Failed to read file at: C:\Program Files\TripleA Prerelease
              java.nio.file.NoSuchFileException: C:\Program Files\TripleA Prerelease
              at sun.nio.fs.WindowsException.translateToIOException(Unknown Source)
              at sun.nio.fs.WindowsException.rethrowAsIOException(Unknown Source)
              at sun.nio.fs.WindowsException.rethrowAsIOException(Unknown Source)
              at sun.nio.fs.WindowsFileSystemProvider.newByteChannel(Unknown Source)
              at java.nio.file.Files.newByteChannel(Unknown Source)
              at java.nio.file.Files.newByteChannel(Unknown Source)
              at java.nio.file.Files.readAllBytes(Unknown Source)
              at games.strategy.engine.framework.map.download.DownloadRunnable.readLocalFile(DownloadRunnable.java:57)
              at games.strategy.engine.framework.map.download.DownloadRunnable.getDownloads(DownloadRunnable.java:34)
              at games.strategy.engine.ClientContext.getMapDownloadList(ClientContext.java:72)
              at games.strategy.engine.framework.ui.background.BackgroundTaskRunner$1.doInBackground(BackgroundTaskRunner.java:121)
              at javax.swing.SwingWorker$1.call(Unknown Source)
              at java.util.concurrent.FutureTask.run(Unknown Source)
              at javax.swing.SwingWorker.run(Unknown Source)
              at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
              at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
              at java.lang.Thread.run(Unknown Source)

              Nov 15, 2019 2:46:17 PM games.strategy.engine.auto.health.check.LocalSystemChecker checkLocalSystem
              WARNING: 1 system check(s) failed. Some game features may not be available or may not work correctly.
              Can connect to github.com (check network connection): false
              Can create temporary files (check disk usage, file permissions): true

              Panther 1 Reply Last reply Reply Quote 0
              • Panther
                Panther Admin Moderators @Hepps last edited by Panther

                @Hepps OK, so even the system check cannot be executed. Are you on Windows 7 or 10 64bit? And do you have a system-wide Java installed? If yes, which one?

                Hepps 1 Reply Last reply Reply Quote 0
                • Hepps
                  Hepps Moderators @Panther last edited by

                  @Panther Windows 10

                  JAVA_VERSION="1.8.0_221"
                  OS_NAME="Windows"
                  OS_VERSION="5.1"

                  Panther 1 Reply Last reply Reply Quote 0
                  • Panther
                    Panther Admin Moderators @Hepps last edited by

                    @Hepps Can you please check whether you have a folder called "jre" inside your TripleA installation directory.

                    Hepps 1 Reply Last reply Reply Quote 1
                    • Hepps
                      Hepps Moderators @Panther last edited by

                      @Panther 203ba55d-7a9a-451d-9816-177f4ae47522-image.png

                      Panther redrum 2 Replies Last reply Reply Quote 0
                      • Panther
                        Panther Admin Moderators @Hepps last edited by

                        @Hepps Looks good.

                        I am running stable and pre-releases side by side without issues, but I cannot reproduce that issue with only the stable installed.

                        I am running out of ideas for the moment. I'll be back when I have new ideas.

                        1 Reply Last reply Reply Quote 3
                        • redrum
                          redrum Admin @Hepps last edited by redrum

                          @Hepps Umm. You probably have either a permissions or file system issue.

                          I would recommend removing all your TripleA installs. Install just the latest stable and to a new folder. Then launch TripleA and check the settings where you can specify a maps folder to see where that is and make sure its a proper location. If you can post screenshots of all that then we should be able to figure it out.

                          Also it appears to be trying to read the folder: C:\Program Files\TripleA Prerelease. Can you use windows explorer and take a screenshot to show the contents of that?

                          C 1 Reply Last reply Reply Quote 1
                          • C
                            Cernel Moderators @redrum last edited by

                            @redrum Maybe he just right-click deleted the whole TripleA folder instead of uninstalling it? Not sure if this would matter, anyways.

                            redrum 1 Reply Last reply Reply Quote 0
                            • redrum
                              redrum Admin @Cernel last edited by redrum

                              @Cernel I'd recommend running the uninstall then deleting any remaining folders (which should in theory be empty after the uninstall).

                              Hepps 1 Reply Last reply Reply Quote 0
                              • Hepps
                                Hepps Moderators @redrum last edited by

                                @redrum I have now uninstalled all versions of the game.

                                I even deleted the triple A folder in the user.

                                Now when I download the stable I no longer have a single map in my downloaded maps folder. Nor can I even down load a single map.

                                1 Reply Last reply Reply Quote 0
                                • Hepps
                                  Hepps Moderators last edited by

                                  Now even with a fresh install and every other version uninstalled... this is what happens when I try to download maps

                                  cd831e8b-9d93-443d-83b8-1ed66f7464d1-image.png

                                  Hepps 1 Reply Last reply Reply Quote 0
                                  • Hepps
                                    Hepps Moderators @Hepps last edited by

                                    @Hepps Even though there is no longer any trace of the Prerelease on my system any longer.

                                    redrum prastle 2 Replies Last reply Reply Quote 0
                                    • redrum
                                      redrum Admin @Hepps last edited by

                                      @Hepps Ok. Let's check some of your Engine Preferences. Can you check Engine Preferences > Testing > Map List Override and make sure that is blank like this:
                                      a34269be-b05b-4644-aa8b-b26d408d6a1e-image.png

                                      1 Reply Last reply Reply Quote 3
                                      • prastle
                                        prastle Moderators Admin @Hepps last edited by

                                        @Hepps YOU BROKE IT! 🙂

                                        1 Reply Last reply Reply Quote 2
                                        • Hepps
                                          Hepps Moderators last edited by

                                          Problem solved

                                          Don't ever remember making any changes to that... but that was what it was.

                                          redrum 1 Reply Last reply Reply Quote 2
                                          • redrum
                                            redrum Admin @Hepps last edited by

                                            @Hepps Yay! Its ok. We can just blame @prastle and go on our merry way now.

                                            prastle Hepps 2 Replies Last reply Reply Quote 3
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