Can no longer download any maps


  • Moderators

    Pretty much self explanatory.
    Every time I try to download a map I get the following

    7acddd58-851e-4f3d-b644-000b1c5fda07-image.png


  • Moderators Admin

    @Hepps Works fine here. What I notice from your screenshot is that you likely have installed the current stable into a folder called "TripleA Prerelease"

    So maybe you accidentally mixed up installation folders.
    While the current stable needs Java 8, the current pre-releases need Java 11. And Java 11 is bundled with the current pre-releases.

    Maybe that is the problem...


  • Moderators

    @Panther No idea... I have now deleted both versions of Triple A and re installed the current stable.

    But the same issue persists. It is still referencing a prerelease that is no longer on my system.


  • Moderators Admin

    @Hepps Can you try to execute this from the current stable:
    -Exit TripleA (shut down)
    -Start TripleA
    -Start a new Local Game (any will do)
    -When the game has started find the Menu Debug and then click Show Console
    -When the Console has opened, click the button Properties
    -Then click Copy to Clipboard
    -Paste in this thread


  • Moderators

    @Panther Nov 15, 2019 2:46:00 PM games.strategy.engine.framework.map.download.DownloadRunnable readLocalFile
    SEVERE: Failed to read file at: C:\Program Files\TripleA Prerelease
    java.nio.file.NoSuchFileException: C:\Program Files\TripleA Prerelease
    at sun.nio.fs.WindowsException.translateToIOException(Unknown Source)
    at sun.nio.fs.WindowsException.rethrowAsIOException(Unknown Source)
    at sun.nio.fs.WindowsException.rethrowAsIOException(Unknown Source)
    at sun.nio.fs.WindowsFileSystemProvider.newByteChannel(Unknown Source)
    at java.nio.file.Files.newByteChannel(Unknown Source)
    at java.nio.file.Files.newByteChannel(Unknown Source)
    at java.nio.file.Files.readAllBytes(Unknown Source)
    at games.strategy.engine.framework.map.download.DownloadRunnable.readLocalFile(DownloadRunnable.java:57)
    at games.strategy.engine.framework.map.download.DownloadRunnable.getDownloads(DownloadRunnable.java:34)
    at games.strategy.engine.ClientContext.getMapDownloadList(ClientContext.java:72)
    at games.strategy.engine.framework.ui.background.BackgroundTaskRunner$1.doInBackground(BackgroundTaskRunner.java:121)
    at javax.swing.SwingWorker$1.call(Unknown Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at javax.swing.SwingWorker.run(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)

    Nov 15, 2019 2:46:17 PM games.strategy.engine.auto.health.check.LocalSystemChecker checkLocalSystem
    WARNING: 1 system check(s) failed. Some game features may not be available or may not work correctly.
    Can connect to github.com (check network connection): false
    Can create temporary files (check disk usage, file permissions): true


  • Moderators Admin

    @Hepps OK, so even the system check cannot be executed. Are you on Windows 7 or 10 64bit? And do you have a system-wide Java installed? If yes, which one?


  • Moderators

    @Panther Windows 10

    JAVA_VERSION="1.8.0_221"
    OS_NAME="Windows"
    OS_VERSION="5.1"


  • Moderators Admin

    @Hepps Can you please check whether you have a folder called "jre" inside your TripleA installation directory.


  • Moderators


  • Moderators Admin

    @Hepps Looks good.

    I am running stable and pre-releases side by side without issues, but I cannot reproduce that issue with only the stable installed.

    I am running out of ideas for the moment. I'll be back when I have new ideas.


  • Admin

    @Hepps Umm. You probably have either a permissions or file system issue.

    I would recommend removing all your TripleA installs. Install just the latest stable and to a new folder. Then launch TripleA and check the settings where you can specify a maps folder to see where that is and make sure its a proper location. If you can post screenshots of all that then we should be able to figure it out.

    Also it appears to be trying to read the folder: C:\Program Files\TripleA Prerelease. Can you use windows explorer and take a screenshot to show the contents of that?


  • Moderators Admin

    @redrum Maybe he just right-click deleted the whole TripleA folder instead of uninstalling it? Not sure if this would matter, anyways.


  • Admin

    @Cernel I'd recommend running the uninstall then deleting any remaining folders (which should in theory be empty after the uninstall).


  • Moderators

    @redrum I have now uninstalled all versions of the game.

    I even deleted the triple A folder in the user.

    Now when I download the stable I no longer have a single map in my downloaded maps folder. Nor can I even down load a single map.


  • Moderators

    Now even with a fresh install and every other version uninstalled... this is what happens when I try to download maps

    cd831e8b-9d93-443d-83b8-1ed66f7464d1-image.png


  • Moderators

    @Hepps Even though there is no longer any trace of the Prerelease on my system any longer.


  • Admin

    @Hepps Ok. Let's check some of your Engine Preferences. Can you check Engine Preferences > Testing > Map List Override and make sure that is blank like this:
    a34269be-b05b-4644-aa8b-b26d408d6a1e-image.png


  • Moderators Admin

    @Hepps YOU BROKE IT! 🙂


  • Moderators

    Problem solved

    Don't ever remember making any changes to that... but that was what it was.


  • Admin

    @Hepps Yay! Its ok. We can just blame @prastle and go on our merry way now.


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