Error: could not connect to lobby

Ironfalcon

I keep getting the same error, I tried reinstalling the game to day but no luck again. I had a question though about why it still has my previous game auto saves and the maps I've downloaded? Shouldn't those get deleted when I uninstall?

ff03k64

Saved games and downloads go to your my documents folder, not the regular installation folder. That is a common occurrence for a lot of games. It lets you keep any special settings you might have if you uninstall and reinstall.

Ironfalcon

@ff03k64 Okay

LaFayette

@Ironfalcon try running from command prompt:

Telnet prod2-lobby.triplea-game.org 443

If that connects, then the network path from you to the lobby is open. If that connects and the game is having issues at the same time, that would be interesting. If it does not connect, it would be completely expected for the game to have the same problem.

To see what a 'failing telnet' looks like, just mangle the port number, ie:

 telnet prod2-lobby.triplea-game.org 4430

You can also see what a success looks like by connecting to a well known domain too, like:

Telnet google.com 443

We're kinda bringing out the big guns for debugging here..

Ironfalcon

@LaFayette it says that "'Telnet' is not recognized as an internal or external command,
operable program or batch file."

Ironfalcon

@Ironfalcon I figured out why it said that, it was because I had to enable Telnet in windows cause i discovered it is off by default. I typed in the command and it connected just fine.

LaFayette

Please double check that if telnet connects and the game is not able to. Trying to rule something very glitchy perhaps going on with network. Resetting router and computer are the best bets.

If you continue to see Telnet working but the game not, I don't know if there are any really easy solutions. We should still try to rule out variables like turning off firewall and anything else that could be blocking the network connection.

We might have to look at the error handling around the lobby connection and push out a prerelease version with updated error messaging to better diagnose this. We're running out of straws and Telnet working but the application not indicates it's a problem in the game somewhere.

Ironfalcon

@LaFayette I tried again several times for both and the Telnet connected each time and the game did not. Just to make sure that I know its actually connecting is this what its supposed to look like when connected?

Ironfalcon

I restarted the router again and it is consistently working now lol.

Ironfalcon

nvm, it was working for a while and then it disconnected and keeps giving me the error.

LaFayette

Yeah, for some reason your router is seemingly freaking out..

Instead of 'telnet', also try the 'tracert' command, ie:

tracert prod2-lobby.triplea-game.org

If you do that when you're able to connect and save the route listing, you'll see what it is supposed to look like. Then when you're not able to connect it could be interesting as you'll see where the packets are going (or rather not going, where they are dropping off).

It does seem like the work around is to reset your router.. I'm not sure if we can get much better. The game ideally would give you some more diagnostic information, but again it's odd that you can still connect via telnet and the app not...

Ironfalcon

@LaFayette said in Error: could not connect to lobby:

tracert prod2-lobby.triplea-game.org

Here is the one I tried after restarting the router.

and the one of it not working